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Update by user Apr 09, 2021

Account restored after 10 days and 40+ emails back and worth with the company. It was a long exhausting battle emotionally.

I do not advise anyone to keep large amounts of cash in this type of account.

Customer service is terrible and unsympathetic to their customers. I did finally get a manager MJ who was able to solve my issue and I am thankful..

Original review posted by user Mar 31, 2021

Just now

Cash app has the worst customer service ever. I had always enjoyed the service of the app but once I am locked out of my account and need the for an emergency.

I sent numerous emails and called but have been unable to get a response from them still to be able to access my funds.

This is unacceptable to have money but be unable to access it. I do not recommend this company because this same scenario could very well happen to you.

Monetary Loss: $800.

Preferred solution: Let the company propose a solution.

Cash App Pros: Good when its working.

Cash App Cons: You cannot get help.

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Yes I'm so glad that I watched the video, also the reviews. So maybe there's hope for me! Thank you very much.For informing me about cash app.


Same *** is going on with me plus I order replacement card almost 2 months ago.You can't get a hold of anybody So my $ is in limbo I call ***


I call your company the other day about someone take my money o ask the lady to take my money she wouldn't so now i,m reporting this company to the BBB I,m 64 years O live on oxygen and can't get to the bank your company let people steal money from others Thanks a lot because they took more money out of my bank Mrs June Saya

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