Contact Cash App Customer Service
How to Reach a Person at Cash App
Verified Contact Information
Toll-Free Number:
-
1-855-351-2274
Customer Service:
-
1-800-969-1940
Cash App Emails:
Business Customer Service
Cash Boost Partnerships
Customer Service
App Support
Legal
DMCA Inquiries, Privacy Inquiries, Privacy Inquiries Europe, Trademark Inquiries
Cash App Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Cash App Phone Number
1 (855) 351-2274
Average Hold Time
00:01:32
Average Calls duration
2 minutes
Most Popular Cash App Email Address
Support@cashapp.com
Cash App Live Agent Availability
9% of callers successfully reach a real person
Issue Resolution Rate
Low (7% reported full resolution)
Call Volume by Day
View full overview ›
Cash App Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Cash App Phone Number | 1 (855) 351-2274 |
| Average Hold Time | 00:01:32 |
| Average Calls duration | 2 minutes |
| Most Popular Cash App Email Address | Support@cashapp.com |
| Cash App Live Agent Availability | 9% of callers successfully reach a real person |
| Issue Resolution Rate | Low (7% reported full resolution) |
| Cash App Customer Service Rating | 4 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 96% phone, 4% email |
| Common Reasons for Contact | Account, cards, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Cash App | First and last name, phone number or email |
Call Volume by Day
Contact Information
Cash App Website:
Cash App Help Center:
Corporate Office Address:
Block, Inc.
1955 Broadway, Ste 600
San Francisco,
California
94612
United States
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am - 7:00pm (EST)
Mailing Address:
Block, Inc.
Attn: Arbitration Provision
P.O. Box 427069
San Francisco, CA 94142
Summary of Cash App Customer Service Calls
93.6K
TOTAL
CALLS
CALLS
01:56
AVG CALL
DURATION
DURATION
7%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Cash App?
Account Question:
- “Need to be able to log in my account”
- “What's my balance”
- “I won't to know if my money went to my account”
Cards Question:
- “New card”
- “Card has been stolen”
- “Need a new card”
Payments and Charges Question:
- “Money for dispute was not refunded and cashapp didn't update me on my case”
- “Direct deposit final paycheck”
- “Fraud”
Request for Information Question:
- “Someone is using my information”
- “Calling about my account”
- “Need help with card”
Refund Question:
- “Wheres my refund”
- “Need my money back”
- “Refund and cancel purchase i didnt make”
Product/ Service Question:
- “To purchase a card. For the games!”
- “I'm having a problem with Cash App in my bank.”
- “Technical support”
Activation/ Cancellation Question:
- “Am trying to cancel my old cash app card”
- “U canceled my card and i need my mommy”
- “I’m trying to activate my new cash app card”
Shipping and Delivery Question:
- “I did not receive money that wash sent to me”
- “Never received my cash app card”
- “It's been even 3 months and I still haven't got my money bk or heard anything”
Website/ Application Question:
- “Cash app account closed”
- “When I can’t transfer 500 or more to Cash App from debit card. Transaction keeps failing. My bank is fine. It’s your end”
- “Having probable cash app taking out funds out of my bank”
Return/ Replace Question:
- “Replace card”
- “To change the PIN on my card”
- “Been trying to get replacement card”
Staff Question:
- “Customer service”
- “Customer service is not helping me”
- “Horrible customer service”
Employment Question:
- “To see y my paycheck is not on my card”
- “Hi how's your job $93.55 on Saturday and I can't find out where it is it says it's in another debit card I don't have that debit card when do I get my money back”
- “I recently retired and I used to get paid weekly now I get paid by the month starting December 1 and I like to know if I borrow can I pay you back on December 1 instead of weekly?”
Other Question:
- “Necesito estado de cuenta de mi cuenta”
- “No puedo entrar a mi cuenta”
- “Text sent I could not reed”
Compare Cash App Customer Service To
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Cash App