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Contact Cash App Customer Service

Cash App Phone Numbers and Emails

Toll-Free Number:

  • (855) 351-2274
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Customer Service:

  • (800) 969-1940

Cash App Emails:

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How to Contact Cash App Customer Service?

Most Popular Number:

(855) 351-2274
Total calls: 69 529 Issues resolved: 1 630 Last call: Jul 14, 2025
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PissedConsumer Reporter

If you need to contact Cash App customer service for any issues, you can reach them through the support phone number,1-855-351-2274.

To reach Cash App customer service through the phone number, you will need to navigate through the automated menu and select the appropriate option for your issue. Before speaking with a representative, You might also have to provide your Cash App account information or other personal details to verify your identity.

Cash App customer service is available 24 hours a day, seven days a week. So you can contact Cash App support at any time of the day or night, including weekends and holidays.

To contact Cash App support, you can navigate to the "Support" section of the app or visit the Cash App website and click on the "Contact Support" button. From there, you choose the issue you need help with and select the appropriate contact method, such as phone, email, or social media.

Cash App does not provide a direct email address for customer support. If you need to contact Cash App support, do it through the app or website. Cash App will send you notifications and updates through the app, but they will not typically send emails unless you have specifically requested it or initiated a support request through their website.

If you receive an email claiming to be from Cash App support, be sure to check the email address and look for any signs of suspicious activity, such as misspellings, grammatical errors, or requests for personal information.

Yes, you can contact Cash App via social media. Cash App has a presence on several social media platforms, including Twitter and Facebook. You can use these platforms to reach out to Cash App customer service and get help with your account.

To contact Cash App via social media, you can search for their official account and send a direct message explaining your issue. Alternatively, you can tweet or mention them in a public post with your inquiry. Cash App's social media team will respond to your message or tweet and assist as needed.

While social media can be a convenient way to contact Cash App support, it may not be as efficient as using in-app chat or phone support. Social media support may also have restricted hours, so it’s recommended to check their social media pages for any updates on support hours or availability.

Click on your account in the top right corner of the home screen to close the Cash App account. Scroll down to Support and then to Account & Settings. Next, click Close Your Cash App Account. To close the account, click Confirm.

Cash App provides free transfer services from Cash App accounts to the users’ bank accounts. The transfer takes one to three business days. The company offers a debit card, Cash App Card for users to make purchases.

Block, Inc., founded by Jack Dorsey, owns the Cash App.

Users can send bitcoin via Cash App by clicking Money on the home screen. Here, click on Bitcoin and then on the Airplane button. Follow this by clicking Send Bitcoin. Next, enter the amount and the recipient's $cashtag or BTC address. You can then click on Next and select a speed. To complete the process, click Confirm & Send.

Many Cashapp issues hinder operations. Some reasons are the app being down, internet disconnection, cache clearance, and an outdated app. If you have checked these reasons, contact the Cash App headquarters representative.

Once the Cash App activation is successful, you can receive and send money for free. However, the platform charges a 3% to send money from a linked credit card. For business account, the Cash App headquarters charges 2.75%.

Follow the given steps to accept money from another Cash App customer:
- Log in to the app and click on Activity.
- Select the payment, and you can view the details of the transactions to accept it.

The Cash App has no feature to delete or refund a transaction. You can only delete Cash App-to-Cash App transactions. If you transfer money to the wrong account, head to the app and click on Activity. Select the payment to request a refund and click Complete. You can track it via the Cash App refund number.

There are different reasons why the transactions might be pending. These reasons include issues with your bank, insufficient funds, or internal issues. Contact the Cash App headquarters support team; it might take one to three business days for a payment to be completed and pending.

You will receive the Cash App within ten working days at your mailing address. After receiving the card, initiate Cash App activation. You must be 18 years or older to get this card.

Cash App headquarters is in California. This Cash App office address is 1955 Broadway, Ste 600, Oakland, California 94612, United States.

Cash App Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Cash App Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    96% phone 4% email
  • The best phone number to call Cash App is 8553512274. 75% of consumers used this number to address their issues and concerns. Meanwhile, 68% of users reported contacting a real person successfully by dialing the phone number 8009691940.

  • The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as Cash App may ask you for the following information to identify you as a customer: first and last name, phone number or email.

View full overview ›
PissedConsumer Club

Contact Information

Cash App Website:

Cash App Help Center:

Corporate Office Address:

Block, Inc.
1955 Broadway, Ste 600
Oakland, California 94612
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 7:00pm (EST)


Mailing Address:

Block, Inc.

Attn: Arbitration Provision

P.O. Box 427069

San Francisco, CA 94142

More contact details

Cash App Customer Service Reviews

1.6 / 5
Poor
Jerri B Zda
Frustrated
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

I spoke to someone that I could barely understand. I had to ask repeatedly to explain what he was saying.

I thought he said it was fixed. The money was transferred as requested. I didn't know how to retrieve it. So I ended up sending it to myself.

The money is gone and I don't know where. This money is part of payments of things I am selling to finance my daughter's cremation.

David T Gmc
They let my accounts get stolen

I've had 5 cash tags get lifted by hackers on Facebook and on cash app it's annoying and bank money stolen.

Kaysie Ewg
Couldn't help with transfer
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I can't cause they didn't help me with transferring money so I don't think I will be using it again bout to get pay_pal

Maclean Peg
Cash app full of ***
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I will never in life use get their services again they still have over $1,000 in mind I did everything that asked me to do they would not would do something else they took me to do the same thing I've been waiting on 2 months this is ridiculous I'm looking forward to sueing them do you want me to turn things to the person who sentencing vacation show me any evidence of anything moving I'm talking to anything they keep telling me to do something overnight again I'm waiting too much this is ridiculous

How Good is Cash App's Customer Service?

Casey A Lzy
Casey A Lzy
Feels Disappointed | May 04, 2025

Bad need to improve

Read full quote
Kimberly H42
Kimberly H42
Feels Disappointed | Mar 20, 2025

Don't like it at all

Read full quote
Erma Uyj
Erma Uyj
Feels Disappointed | Feb 28, 2025

They have resolved one of the issues but they have failed on another, the issue was does cashapp request a payment fee to release funding to my cashapp, there was never really a answer

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Deidre T Yis
Deidre T Yis
Feels Disappointed | Nov 03, 2024

My account was closed without any explanation. I never got any communication after several calls and online conversations. Everyone said they didn't have any further information about why my account was closed

Read full quote
Shaylea Wmn
Shaylea Wmn
Feels Disappointed | Oct 02, 2024

I e had money taken off my card a few times and didn't send it I got it back but had to wait days before it did this *** is crazy and I'm thinking of switching to chime

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Carle Zvk
Carle Zvk
Feels Neutral | Sep 22, 2024

I let someone use my cashapp and they got me
Blocked

Read full quote

Summary of Cash App Customer Service Calls

92.8K TOTAL
CALLS
01:40 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Cash App?

Account Question:

  • “Check balance”
  • “Close my account”
  • “Someone took $500 out of my bank account from cash app”

Cards Question:

  • “Lost card”
  • “I need card please”
  • “My card is not working and I have 51 dollar on there”

Payments and Charges Question:

  • “Two direct deposits havnt went there been way over 5 days”
  • “Fraudulent charges”
  • “Trying to open up my cash but can’t because it has been closed cause if fraudulent”

Request for Information Question:

  • “Help bout my card putting on another phone”
  • “Need immediate help”
  • “I need help with to change my legal name”

Refund Question:

  • “Refund”
  • “Missing refund”
  • “Refund into my account”

Product/ Service Question:

  • “To commend them on their product.”
  • “Can't draw money”
  • “Having problem with cash app at this time”

Activation/ Cancellation Question:

  • “Activate a card”
  • “Canceled service”
  • “Cancelación”

Shipping and Delivery Question:

  • “I.Set my son $40 twice.He received the 1 the second, the first one.He didn't receive the second one he did.I want to know where my money's at”
  • “No puedo hacer un pago con mi targeta del cash app”
  • “Not received money”

Website/ Application Question:

  • “Y my cash app aint working”
  • “I need a cash app statement”
  • “Cash app Hacked”

Return/ Replace Question:

  • “Over a year ago I tried changing my address on my account and it closed my account and it told me I was going against policy terms.”
  • “Need to change my phone device”
  • “Saying cvv is incorrect when i attempt to activate card”

Staff Question:

  • “Horrible customer service”
  • “*** service”
  • “Talk to a customer service member”

Employment Question:

  • “I recently retired and I used to get paid weekly now I get paid by the month starting December 1 and I like to know if I borrow can I pay you back on December 1 instead of weekly?”
  • “I mistakenly gave my job the wrong account number”
  • “My job sent my money to the wrong account”

Other Question:

  • “Why I can’t use cashapp”
  • “Need my 40dollars”
  • “Trying to money off cash app”

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