Cash App - Fraud on my account

On October 31st of 2025, I received a text message asking if I had authorized a transaction in the amount of $52.50 from Cash App. Immediately after I received the first text, I received several more.

As soon as the first one came in, I called the number for the fraud department at Wells Fargo Bank to alert them to the fact that I had not authorized any transactions. By the time I was able to speak with a person in the fraud department, they had already paid out five payments of $52.50 and one payment of $26.11. I have never authorized more than two transactions in one day on this account with Cash App and have never authorized any transactions in these amounts. I was immediately locked out of my Cash App account and had to try and reestablish the account so I could file a claim with them.

I took screenshots to prove someone had locked me out of my account. I eventually was able to get back in and file a complaint with Cash App, but I never heard back from them. After several weeks, I went back into my account, and I found I was locked out again, so I could not even see if there had been any response to my complaint. Nevertheless, no one from Cash App tried to contact me by any other method, even though they had my email and phone number.

I have never authorized any transactions to the account the money was transferred to, and Cash App should have detected the fraud before I was charged almost $300.

They did nothing to try and protect me as their consumer. I want them to research this fraud and refund my money, because had they done their due diligence, they would have immediately realized these were fraudulent transactions.