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Roxanna T Kpi
Verified Reviewer

Can I get my money back?

Top question

I need a real live person to handle my issue

0
Sharlyn Mea

Yes my name is evelyn Wells I have a really bad issue with my cash app card. My card was stolen and I found out my address was changed and I didn't do that. I canceled my old card and I ordered a new one but I never received it. Can yal help me with getting a new card sent to me at my regular home address. Which is 1408 leeland dr. Kingsport TN. 37660

Guest

Hello I recently sent money twice by accident I pushed it twice but only wanted it to be available for $102 but it's showing $101 as well!! my account will be over drawn this is how I pay my mortgage can please help reverse it back thank you

Athena T Vtg

will get a card in the mail Can I transfer money from my net spend card How soon will I receive my card

Lanyah Kek

I have been scammed and need to cancel my Cash app account. It was $100 on 10/23/2020. I tried to dispute but I couldn’t get it to work what do I do now?

Harry Rollins
Financial Expert

According to cash.app, you may speak to a member of the Cash Team by requesting a contact through the Cash App or cash.app/help.

To request contact through the Cash App:
  • Tap the profile icon on your Cash App home screen
  • Scroll down and tap Cash Support
  • Tap Something Else
  • Navigate to your issue
  • Tap Contact Support

To request contact through cash.app/help:
  • Scroll down and click Contact Support below
  • Login
  • Navigate to your issue
  • Click Contact Support

Christopher S Wyc

Thank you for your comment, although they state "we do not have live customer support, you can only communicate with them via email" but then they do not respond, my money was released to a fraudulent account on 7/29/20, I've provided a letter to them with the fraudulent account number it went through from DOL with ACH traces and they have still not done anything about it, now they do not even respond to my emails, I mailed them the letters via the post office to their corporate office and still nothing. This is by far the worst experience with a "bank" I have ever had. A real bank with standards would not have let my money go into an account that was not mine, it would have kicked it back immediately, but CashApp has no standards, no morals, no trust or loyalty to their customers.

Sydney L Gpi

Same thing has happened to me, its really crazy how after reaching out to then they will stop responding to my emails calls letters, they should be shut down!!

Guest

I am experiencing the same problem now. I have been waiting 60 days for a solution of 8 claims disputes from unauthorized transactions. Whenever I chat with their "support" team I am told that someone would email me. This is so disappointing.

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Natalie Peterson

Sent money on Cash App but didn't get the item. Any hope for a fix?

The recipient isn't responding anymore and Cash App support is quiet. I'm wondering if filing a dispute through my actual bank is the right move now.

3

I had a similar experience. I contacted their bank and complained to them and a formal statement was sent with a lot of cc’s! I also wrote several negative, hideous reviews in various places. About 2.5 weeks later, my money was replaced and they had to make a deposit into my bank. I had unlinked my external accounts and lock my CASH APP card. The moral of my story is to be persistent but patient. Reach out to any and everyone that may be able to assist. I also alerted my regional Senator. Don’t give up! You can always file a dispute from your bank. That scares them! Hang in there!

Christopher H Sbl

Go to your bank first Cash app will just send you generic replies Good luck It’s been 2 years since cash app stole my 1800 The bank showed me documents that they returned the money to cash app I send these docs to cash app and the only response I get for 2 years is Talk to your bank

Deborah M Pww

There should be a phone number for you to call or a tracking number. From now on use Western Union and that way it's safer and you will have a tracking number and all info. I personally don't use Cash app anymore. Secure issues

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Bernice C Ohc

How do I get to the cashtag $cbernice29 and get the 50 dollars my son sent me yesterday

It won't let me go to my xqshtag and get my money ? It takes me to $ sending7 and that is not my cashtag it is $cbernice29

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1 comment
Gilbert C Osq

I'm having the same problem. My sister sent it to $gilcollins01 and it will only let me sign into $gilcollins02

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Valerie P Vbp

How can I get a refund

I was sending money to my cash app card that work but it Accidentally was sent to my old card that doesn’t work

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1 comment
Valerie P Vbp

I made a mistake by sending money to my old card that’s not Active and I do not have anymore how can I get a refund

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Adrianna H Htc

Somebody stole my cash app info and is using my cash app card to do bitcoins and I'm trying to see how o can get my money back

My phone was stolen and somebody is using it and is on my cash app doing bitcoins I want to know how can I get my phone back

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1 comment
Harry Rollins
Financial Expert

According to the Cash App help section, if you noticed a Cash card payment you did not authorize, you should report your Cash card as stolen via the app:
  • tap the Cash Card tab on your Cash App home screen;
  • tap the image of your Cash Card;
  • select Problem With Card;
  • tap Card Stolen;
  • confirm with your PIN or Touch ID.

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Angela W Lwp

how can I check my card to find out how much money is on it

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1 comment
Harry Rollins
Financial Expert

According to the comments posted at reddit.com, you should be able to check the balance of your Cash App account at cash.app or in any ATM.
To get more information about your Cash App account, please contact the customer care team via the support form at cash.app/help.

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JOSE V Ayt

I have a question

I'm selling my laptop to someone out of state so i received an email asking for the tracking number for them to release the funds into my account is it trueor am I getting scammed

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1 comment
Leah L Uha

I would expect they are leary of you as well. You are at risk for being scammed if you aren’t using a safe platform to sell your items. What else can you do but release the number but maybe do some research on the name of the buyer.

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Nicole S Rag
Verified Reviewer

why is my direct deposit not on my card yet?

I sent $900 to my cash app from my bank and on my bank statement it shows that it has posted but its not on my card how can I get my money

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1 comment
Harry Rollins
Financial Expert

According to the Cash App help section, deposits from bank to Cash App usually take 1-3 business days.

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Brandon D Ueo

Where's the money that I qualify for that I did some surveys for

How come cash app sucks so bad I can't get none of my money that I have qualified and done surveys for this is ***

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1 comment
Harry Rollins
Financial Expert

Cash App does not provide any information about where is the customers' money on the company website. Please contact the Cash App customer care team for assistance. You should be able to reach out to them via the support form at cash.app/help.

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Charlotte P Xxs
Verified Reviewer

How can a fee charged to my debit card be prevented when money is send to me!

I was sent $160.00 last month to my debit card and I only received $158.40. Why am I having to pay a fee for someone sending me money? I need to know and what needs to be done so it won’t happen again, please.

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Leah L Uha

I suggest using an app that doesn’t charge fees. See apps like Paypal or Dave. CreditKarma even has come out with savings and checking accounts with a debit card included.

Harry Rollins
Financial Expert

According to the Cash App help section, instant deposits are subject to a 1.5% fee. According to the comments posted at reddit.com, for business payments, the customer is charged 2.75%.
To get more information about your transactions, please contact the Cash App customer care team:
  • via the support form in your app.

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Christopher R Tdz
Verified Reviewer

How do I get my card back I know last 4 digits

Person stole my information and it got my xbox on that card

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1 comment
Harry Rollins
Financial Expert

According to the Cash App help section, you should report lost or stolen card immediately:
  • tap the Cash Card tab;
  • tap the image of your Cash Card;
  • select Report Card Lost or Stolen;
  • follow the steps.

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Scott R Igd

How can I get my cashapp account unlocked

I need my account unlocked I need meds and a place to stay

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1 comment
Harry Rollins
Financial Expert

As stated at mycashapplication.com, to unlock your cash app account, you should contact the Cash App support team via the support form in your app.

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Andrew C Yuf
Verified Reviewer

Why is my direct deposit still pending

My direct deposit hit today as it normally do on cashapp around 11am but for some reason this deposit is still pending and I cant reach anyone

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Harry Rollins
Financial Expert

According to the Cash App help section, the payments are usually available instantly. Cash app pending status means that the transaction a user is trying to make has stuck in between due to some issues. You should follow the steps outlined in your activity feed to complete the payment.
As stated at republicworld.com, pending status on Cash App only occurs in the following scenarios:
  • when the amount is debited from the bank account but the recipient has not received it;
  • there has been no deduction from the bank account at all.

The pending status can turn declined or failed after waiting for a couple of minutes. But, canceling the transaction beforehand is highly recommended rather than waiting for an indefinite time.

Scott R Igd

Good luck I been fighting with them for 5 days just don’t trust anyone that calls you from the support teams it is scammers

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Zhe P
Verified Reviewer

I can't send my bitcoin what happened?

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1 comment
Harry Rollins
Financial Expert

According to the Cash App help section, to deposit bitcoin into your Cash App you should follow these steps:
  • tap the Banking tab on your Cash App home screen;
  • select Bitcoin;
  • press Deposit Bitcoin;
  • scan, copy, or share your Cash App Bitcoin address with an external wallet;
  • confirm with your PIN or Touch ID.

If you have any issues with sending the Bitcoins, please contact the Cash App customer care team for assistance. You may reach out to them:
  • via the company's social networks.

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VIVIAN S Qpm

How can get my money refunded back to me

Sent money but recipient never received it and one unauthorized payment requesting a refund for both

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1 comment
Harry Rollins
Financial Expert

According to the Cash App help section, payments that appear to be missing may have been sent to another phone number or email.
To refund a payment you should follow these steps:
  • tap the Activity tab on your Cash App home screen;
  • select the payment;
  • tap . . .;
  • select Refund;
  • press OK.

As stated at cashcardhub.com, all the transactions in Cash App are instant. If you have made a payment by mistake, then you should request a refund from the receiver. The receiver can easily refund the money by accepting your request.
To get more information about your transaction, please contact the Cash App customer care team:
  • via the support form in the app;
  • via the company's social networks.

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Margo W Mjn

Where is my direct deposit

I’m waiting on my direct deposit and it is not on my account yet and I always get paid around the same time so what is going on

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1 comment
Harry Rollins
Financial Expert

According to the Cash App help section, direct deposits can take between 1–5 business days to arrive in your Cash App from the scheduled arrival date.
To get more information about your direct deposit status, please contact the Cash App customer care team:
  • via the support form in the app;
  • via the company's social networks.

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christie b Jce
Verified Reviewer

How can I transfer?

How can I transfer money from one account to my cash app?

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1 comment
Harry Rollins
Financial Expert

According to the Cash App help section, to transfer money from one account to another on Cash App you should follow these steps:
  • enter the email address, phone number or $cashtag of the account you want to send money to;
  • enter the amount;
  • enter a short note on what the payment is for;
  • tap Pay.

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Fredrick N Zne

Can I get my school dispursments sent to through cash app and my schools ACH

I've been trying get my financial aid deposited I to my acct is cash app the right place?

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1 comment
Harry Rollins
Financial Expert

Unfortunately, Cash App does not provide any information about if you can get your school disbursements and schools ACH through the cash app on the company website. Please contact the Cash App customer care team for assistance. You may reach out to them:
  • via the company's social networks.

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Corey B Yyv

e.g how do I get my money off my cash app that’s on a phone that’s turned off and I don’t have cash app card

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1 comment
Harry Rollins
Financial Expert

According to the Cash App support section, you should be able to cash out funds through the app or from ATMs.
To request a new card, please contact the Cash App customer care team:
  • via the company's social networks.

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arturo c Pes
Verified Reviewer

How can I get my refund

I tried to send money to my current card account and accidentally send it to my Wells Fargo bank account. I'm trying to see if I could have the funds go to my Current Card account instead.

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1 comment
Harry Rollins
Financial Expert

According to the Cash App help section, most Cash App payments are instant and cannot be canceled. You should be able to refund money from your bank account and send them to the correct card.

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