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Top Question
#29762

Can I get my money back?I need a real live person to handle my issue

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by #2114546

Yes my name is evelyn Wells I have a really bad issue with my cash app card. My card was stolen and I found out my address was changed and I didn't do that. I canceled my old card and I ordered a new one but I never received it. Can yal help me with getting a new card sent to me at my regular home address. Which is 1408 leeland dr. Kingsport TN. 37660

by #1958422

Hello I recently sent money twice by accident I pushed it twice but only wanted it to be available for $102 but it's showing $101 as well!! my account will be over drawn this is how I pay my mortgage can please help reverse it back thank you

by #1949060

will get a card in the mail Can I transfer money from my net spend card How soon will I receive my card

by #1942307

I have been scammed and need to cancel my Cash app account. It was $100 on 10/23/2020. I tried to dispute but I couldn’t get it to work what do I do now?

by #1839699

According to cash.app, you may speak to a member of the Cash Team by requesting a contact through the Cash App or cash.app/help.

To request contact through the Cash App:
  • Tap the profile icon on your Cash App home screen
  • Scroll down and tap Cash Support
  • Tap Something Else
  • Navigate to your issue
  • Tap Contact Support

To request contact through cash.app/help:
  • Scroll down and click Contact Support below
  • Login
  • Navigate to your issue
  • Click Contact Support

by #1918150

Thank you for your comment, although they state "we do not have live customer support, you can only communicate with them via email" but then they do not respond, my money was released to a fraudulent account on 7/29/20, I've provided a letter to them with the fraudulent account number it went through from DOL with ACH traces and they have still not done anything about it, now they do not even respond to my emails, I mailed them the letters via the post office to their corporate office and still nothing. This is by far the worst experience with a "bank" I have ever had. A real bank with standards would not have let my money go into an account that was not mine, it would have kicked it back immediately, but CashApp has no standards, no morals, no trust or loyalty to their customers.

by #2055914

Same thing has happened to me, its really crazy how after reaching out to then they will stop responding to my emails calls letters, they should be shut down!!

by #2119698

I am experiencing the same problem now. I have been waiting 60 days for a solution of 8 claims disputes from unauthorized transactions. Whenever I chat with their "support" team I am told that someone would email me. This is so disappointing.

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Question:
#106763

How do I get to the cashtag $cbernice29 and get the 50 dollars my son sent me yesterday.

It won't let me go to my xqshtag and get my money ? It takes me to $ sending7 and that is not my cashtag it is $cbernice29

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Answer:
by #2128471

I'm having the same problem. My sister sent it to $gilcollins01 and it will only let me sign into $gilcollins02

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Question:
#76370

How can I get a refund.

I was sending money to my cash app card that work but it Accidentally was sent to my old card that doesn’t work

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by #2035609

I made a mistake by sending money to my old card that’s not Active and I do not have anymore how can I get a refund

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Question:

Somebody stole my cash app info and is using my cash app card to do bitcoins and I'm trying to see how o can get my money back.

My phone was stolen and somebody is using it and is on my cash app doing bitcoins I want to know how can I get my phone back

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Answer:
by #2013931

According to the Cash App help section, if you noticed a Cash card payment you did not authorize, you should report your Cash card as stolen via the app:
  • tap the Cash Card tab on your Cash App home screen;
  • tap the image of your Cash Card;
  • select Problem With Card;
  • tap Card Stolen;
  • confirm with your PIN or Touch ID.

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Question:
#67236

how can I check my card to find out how much money is on it.

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Answer:
by #2009979

According to the comments posted at reddit.com, you should be able to check the balance of your Cash App account at cash.app or in any ATM.
To get more information about your Cash App account, please contact the customer care team via the support form at cash.app/help.

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Question:
#65722

I have a question.

I'm selling my laptop to someone out of state so i received an email asking for the tracking number for them to release the funds into my account is it trueor am I getting scammed

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Answer:
by #2010868

I would expect they are leary of you as well. You are at risk for being scammed if you aren’t using a safe platform to sell your items. What else can you do but release the number but maybe do some research on the name of the buyer.

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Question:
#65112

why is my direct deposit not on my card yet?I sent $900 to my cash app from my bank and on my bank statement it shows that it has posted but its not on my card how can I get my money

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Answer:
by #1994138

According to the Cash App help section, deposits from bank to Cash App usually take 1-3 business days.

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Question:
#65111

Where's the money that I qualify for that I did some surveys for.

How come cash app sucks so bad I can't get none of my money that I have qualified and done surveys for this is ***

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Answer:
by #1994139

Cash App does not provide any information about where is the customers' money on the company website. Please contact the Cash App customer care team for assistance. You should be able to reach out to them via the support form at cash.app/help.

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Question:

How can a fee charged to my debit card be prevented when money is send to me!.

I was sent $160.00 last month to my debit card and I only received $158.40. Why am I having to pay a fee for someone sending me money? I need to know and what needs to be done so it won’t happen again, please.

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Answer:
by #2010870

I suggest using an app that doesn’t charge fees. See apps like Paypal or Dave. CreditKarma even has come out with savings and checking accounts with a debit card included.

by #1989713

According to the Cash App help section, instant deposits are subject to a 1.5% fee. According to the comments posted at reddit.com, for business payments, the customer is charged 2.75%.
To get more information about your transactions, please contact the Cash App customer care team:
  • via the support form in your app.

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Question:

How do I get my card back I know last 4 digits.

Person stole my information and it got my xbox on that card

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Answer:
by #1989720

According to the Cash App help section, you should report lost or stolen card immediately:
  • tap the Cash Card tab;
  • tap the image of your Cash Card;
  • select Report Card Lost or Stolen;
  • follow the steps.

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