Cash App

I was hacked by a sophisticated ATP group that infected me with ransomware, and they would lock my phone and do account takeovers and take my account and emails so I couldn't get back in. They took my Cash App, but I iMessaged Cash App # and told them to close the account and take my bank off of it.

My boyfriend called and told them to do the same, and we thought everything was cool. Here, they wired $20,000 from his account to my account and were using my account to deposit it into their account. I had begged Cash App # to give me my account back. I passed the verification, and then they said for security reasons they couldn't give it back, and I'm banned from Cash App # for security reasons, which doesn't even make sense because I didn't *** anybody.

I have the victim, and back then when this happened, all you could do was talk through the chat. They didn't have a phone number, and I don't know if it was a bot that was screwing me over or if that was a real person, but they made me lose a lot of money. The hackers would charge my Cash App as fake Apple, fake Microsoft, and fake AVG, and my card would be locked, yet they would still be able to take money and put it in the negative.

It doesn't even make sense, even when I didn't have a card because they banned me from having a Cash App card; the attackers were still able to take money out of my account and just keep putting me negative. I asked them to ban Apple because I was getting 100 charges a day, and they told me that they did, but they didn't.

**Subject: Dispute of Fone NFT Minting Charges through Google Play**

**Overview:**

I am disputing two transactions related to Fone NFT minting that were processed via Fone Network AI on Google Play. Each charge totaled $1.07, yet I never received the corresponding digital goods.

Despite submitting all required documentationincluding clear screenshots from Google Play indicating the exact timestamps and order numbersI have been informed that my dispute was flagged as fraudulent due to a failure on my part to verify additional identification.

**Disputed Transactions:**

- **Transaction 1:** - **Amount:** $1.07 - **Time:** 6:00 AM MST, March 13, 2025 - **Order Number:** GPA.3323-63**-**29-6****

- **Transaction 2:** - **Amount:** $1.07 - **Time:** 6:09 AM MST, March 13, 2025 - **Order Number:** GPA.3393-14**-**79-5****

**Nature of the Dispute:**

I attempted to purchase and mint NFTs through Fone Network AI on Google Play using Cash App. Since the transactions did not successfully process on the merchants sideresulting in an undelivered digital productI followed standard consumer procedures and initiated a dispute for each charge. I provided all necessary details, including snapshots that clearly outlined the exact times, dates, and corresponding order numbers. However, instead of resolving the matter, Cash App subsequently labeled my dispute as fraudulent because I did not verify my identification post-dispute, an assertion I find perplexing given the comprehensive documentation I provided.

**Alleged Unfair Business Practices & Violations:**

1.

**Violation of the Electronic Fund Transfer Act (EFTA) (15 U.S.C. § 1693):** - **Lack of Fair Investigation:** Cash App failed to conduct a proper review of my disputed transactions. - **Account Closure as Retaliation:** Instead of addressing my submitted evidence, Cash App unlawfully closed my account, contradicting the protections under the EFTA and Regulation E (12 CFR § 1005).

2. **Violation of Californias Unfair Competition Law (Business & Professions Code § 17200):** - **Due Process Denied:** My account was blocked without reasonable explanation, and I was not given an opportunity to contest the decision, reflecting an unfair business practice.

3.

**Lack of Transparency:** - **Opaque Decision-Making:** The communication I received stated that there could be no further details and that the decision was irrevocable. This automated and non-transparent process suggests a disregard for basic consumer rights and due process.

I believe that these actions constitute clear violations of my consumer rights, and I respectfully request a thorough re-evaluation of this dispute.

Legal name- (Kristi Bratten). Cash tag name- ( $acaseys24).

E-mail Address- (kristibratten72@***.com). Phone number,- (618866****) the transactions I diddnt authorize are withdraw on( feb 4th ,2025) for $15.60 withdrawn to green dot bank and the second transaction I didn't approve of is Top Demon for $5.00 on (feb 5th,2025) and then there 3 transaction for Dragon limited for $2.00 piece on Thursday 6th 2025 and for Monday 10,2025 also $ 2.00 and another one for Monday the 10th 2025 for $2.00 at 10:19pm thank u and I reported my stuff stolen on feb 3,2025 through cash app chat and IV already received my new card and then u closed my account after i contacted about the transaction I didn't approve of

On 6/7, I attempted two Bitcoin transfers using an address I got directly from Coinbase.com. Both transactions were cancelled because of "security reasons".

I couldn't believe it because the address was from Coinbase.com. The transfer was a critical transaction with a time limit involved. When I called their customer service they said they were going to write a service ticket to a "special team" and were going to resolve the issue in 24 hours. I told them their service was very lacking, didn't meet expectations and the agent couldn't answer questions and had a "I don't care" attitude.
On 6/8,
I attempted to make a third attempt, to send a Bitcoin transfer to Crypto.com.

It was approved but to my dismay and confusion they only allowed 12% of total transaction value to be transferred. When this happened it completely frustrated me and I decided to sell the Bitcoin to savings and then withdraw the money to my bank and then make a wire transfer request from my bank 12 hours later from my critical time limit on 6/7. Cashapp's lack of service and slow correction time completely wasted me and my business partners time.

It also made us change our plans and timing of the payment. I lost $351 in transaction fees